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On 1st June 2018 at 09:38, Brian & Carolyn Vernon wrote:
Debbie and the Britannia Hot Tub team have been excellent from start to finish. Debbie was patient and very informative at the start when we first walked in to the shop. The attention to detail and her experience on use, kids, summer, winter etc, enabled us to identify the optimal tub for our extended family use. The next phase was the interesting one: trying to find a builder/landscape gardener to lay a concrete slab in December 2017 . We got there and the guys we laid in what they said was the luckiest week with no rain, frost or snow and night temperatures of +7oC and above. The Britannia team, well wrapped up, installed the tub and their nominated electrician turned-up in the afternoon to connect. We were off and running waiting for it to heat up. We sat in it for the first time in early Jan 18 with an air temperature of -4oC and a clear night sky: it was absolutely wonderful. Since then we had to finish the flower beds , lawn and plinths around the slab, always finishing the day in the tub. It has been in constant use since installation.

Debbie has always been available when we have had queries and their stock enables us to maintain the tub as we should.

It has been an absolutely exceptional purchase. We find it relaxing, comfortable and exactly how Debbie and the team described it would be.

We send you our gracious thanks and, without hesitation, our resounding recommendation.

Carolyn and Brian
On 7th August 2017 at 18:07, Wayne Mullett wrote:
5* sales service and 5* product! The Tuscany 6 person Spa, I highly recommend this company and this product. Thank you.
On 5th December 2016 at 18:56, Errol Whitworth wrote:
Hi Debbie, a big thank you to you and your team, Hot tub installed without any fuss the team superb, we should have bought this years ago. The service and back up superb, no pressure to buy just lots of good information. I would recommend them to anyone.
Once again a big thank you. Errol Whitworth
On 26th September 2016 at 18:21, Maeve Borges wrote:
Another big thank you to Adam and the team! I have had my tub 18 months and have been impressed with the customer care, knowledge and service from my first visit, through delivery, installation and after care. I popped in on Saturday with a question and got the answer and support there and then, leading to a crystal clear tub ready for use again today! Would highly recommend Brittania for all your tub needs, whether you are a new or experienced owner. Proper impressed once again, thank you!
On 4th September 2016 at 08:41, Wendy & Paul Patarou wrote:
Having taken delivery of our Hot Tub a week ago, we wanted to thank the team at Britannia Hot Tubs for some great advice on our purchase backed up with perfect service. Delivery and installation was seamless and issue free, even though we had to crane the tub into position. We should have bought one years ago.

Many thanks,

W & P
On 22nd April 2016 at 23:27, Gary Fallows wrote:
Hi Adam Debbie and all
Thanks for a great installation of our tub last Friday...in lousy weather too lol..anyway all good and have been enjoying the experience since!
Additionally thanks for forwarding me the missing cover lifter bolt...quality customer service at its best
On 23rd January 2016 at 13:16, Johanna Wise wrote:
We had a Pleasure Hot Tub installed by Britannia recently and we are absolutely delighted with it!
The service and advice we received throughout the whole process was second to none and the delivery and installation was spot on. It's so refreshing to deal with a company who practices what they preach.
We would definitely recommend Britannia to anyone considering a hot tub.

Jo & John - Bury St Edmunds
On 17th December 2015 at 13:01, Edward Powell wrote:
Fantastic service from everyone at Britannia Hot Tubs.

Great in store service with very knowledgeable staff. Excellent advice on what would suit our needs and no problem letting us "wet test" in store. We bought a Solace Passion Spa in the end which we are very happy with.

Aftersales service and advice is also spot on. We did have a minor part snap (I think I was turning it the wrong way!) and they came and replaced under the guarantee within 5 hours of me calling them!
On 26th October 2015 at 09:18, Paul Knight wrote:
Just to say a big Thank You to Britannia Hot Tubs, the service at both the Sudbury and Colchester branches is fantastic, we purchased a Malta Spa recently and had it fitted, the sales and fitting teams are very helpful and the after sales service is one of the best I have encountered. I would recommend them to anyone.
Thank you Paul Knight
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